Introduction
This document defines the terms and conditions of our working relationship. Unless otherwise agreed to in writing by both parties, by placing an order with Keyweb (Pty) Ltd, you confirm that you are in agreement with and bound by the terms and conditions below.
IMPORTANT NOTICE
- Package Changes: You can easily make package changes at any point before the 23rd of a month. After this date, our billing cycle is processing, and changes will only be allowed again from the 1st of the following month.
- Hosting Cancellations: Cancellations can be made anytime before the 23rd of a month. After this date, our billing cycle is processing, and cancellations will only be processed from the 1st of the following month. All cancellations after the 23rd will still be billed for the upcoming month.
- Web Design Package Cancellations: A 30-day notice must be given for cancellations on all Key Combo packages. If your cancellation does not fall within this bracket, an early cancellation fee will apply.
- Cash Payments: No cash payment options are available. EFT payments are only available for yearly accounts.
- Late Payments: All payments are subject to a 10% late fee added on the 5th of each month.
- EFT payment accounts will be suspended after 4 days of unpaid status.
- Web design packages will be suspended if a debit order fails (a R100 failure/admin fee will be added to your invoice) OR if the account is not paid by the end of the day on the 1st of the month.
- If the client has an overdue invoice, any funds paid to us will be allocated to the overdue invoice first.
Website Maintenance & Web Design Packages Contract Agreement
1. Ownership / Project Copyright
1.1 Keyweb (Pty) Ltd reserves all rights over working source files, databases, and owns full ownership of the website and design. The CLIENT will not have access to the Control Panel, Database, or FTP unless otherwise agreed upon.
1.2 All domain names are legally owned by the CLIENT. All domain name registrations are subject to availability and registration rules. Keyweb (Pty) Ltd will manage the domain name(s) on behalf of the CLIENT unless the CLIENT requests in writing to manage their own domain(s) and payment of fees.
1.3 All contracted maintenance time must be used within a month and does not accrue or roll over to the next month. This is a month-to-month contract; canceling this package will disable your site. The design can then be purchased at an extra fee if you would like to move to another hosting company.
1.4 The complete design remains the property of Keyweb unless otherwise specified.
1.5 Package Details and Communication
Keyweb (Pty) Ltd will provide the CLIENT with a detailed outline of the selected package, including its services and terms. Communication regarding package details, deliverables, and timelines will be conducted via email or other agreed communication channels.
2. Refund Policy:
Website packages are non-refundable once initiated, as resources and time are allocated to project setup, licensing, and backend preparations.
Key Clauses to Note
Your attention is drawn to clauses rendered in bold capitals in these terms. What follows is a summary for your convenience and does not form part of the agreement between you and Keyweb. It is your responsibility to read the clauses referred to:
- You agree to provide Keyweb with true and correct information to provide service to you and give Keyweb permission to process your personal information (clause 4, 14).
- You agree that these terms may change and that you will check regularly for changes on the Keyweb website (clause 5).
- You agree that abusive behavior towards Keyweb’s staff or brand will not be tolerated (clause 6).
- You agree that you will ensure that you choose and are responsible for the products that suit your needs (clause 8).
- You agree that failing to pay your Keyweb account on time may lead to account termination and/or administrative fees and possible reconnection fees (clause 10, 16).
- You agree that either you or Keyweb may cancel this contract by giving the other notice (clause 12.1).
- You limit Keyweb’s liability and indemnify Keyweb for various acts or omissions (clause 17).
Definitions
1.1 “Keyweb” means either of Keyweb (Pty) Ltd or Keyweb SP (Pty) Ltd or any other entity which Keyweb (Pty) Ltd or Keyweb SP (Pty) Ltd may assign, cede, or delegate any of their rights or obligations to.
1.2 “Keyweb System” means equipment operated together as a system by Keyweb to provide any Service, including without limitation servers, peripherals, routers, switches, Software, Databases, cables, generators, and uninterruptible power supplies.
1.3 “Keyweb Website” means the Internet website published at the URL “www.Keyweb.com” or another URL that Keyweb notifies the Client of from time to time.
1.4 “Agreement” means these General Terms, Acceptable Use Policy, and applicable Service Terms, Service Orders, and all annexures to any of these documents.
1.5 “Application” means a request for initiation of a Service(s) and/or provision of Good(s).
1.6 “Business Day” means any day other than a Saturday, a Sunday, or a public holiday in the Republic of South Africa.
1.7 “Business Hour” means a period of 60 minutes between the hours of 08h00 and 17h00 South African Time, on a Business Day.
1.8 “Client” is the party described as such on any Application or Service Order executed between it and Keyweb.
1.9 “Client Data” means Data: 1.9.1 Transmitted to the Client using the Keyweb System, 1.9.2 Stored by the Client on the Keyweb System (or on the Client System as the case may be), or 1.9.3 Transmitted by the Client via the Keyweb System, 1.9.4 In the day-to-day utilization of a Service.
1.10 “Client Equipment” means any equipment installed at Keyweb’s premises by the Client that Keyweb does not own, including without limitation servers, peripherals, routers, switches, Software, Databases, Data cables, and uninterruptible power supplies.
1.11 “ClientZone” means the Client account login area of Keyweb’s portal, accessed by using Client credentials and passwords.
1.12 “Data” means electronic representations of information in any form.
1.13 “Database” means a collection of related data including, but not limited to, text, images, sound, and video, all of which have been created and integrated using a method of connecting and displaying the data into a collection of interrelated independent files or data stored together.
1.14 “Domain” means an Internet subdomain registered with an authorized registrar appropriate to its top-level domain (“TLD”) and comprising its constituent domain name server records including, but not limited to, host names, aliases, and mail exchange (“MX”) records.
1.15 “Emergency Maintenance” means maintenance to the Keyweb System intended to remedy existing circumstances or prevent imminent circumstances that are likely to cause danger to persons or property, an interruption to the Communication Services, or substantial loss to Keyweb, the Client, or any third party.
1.16 “Fee” in respect of each Service will be as noted in the Fee Schedule provided to the Client on initiation of the Service and adjusted from time to time.
1.17 “Goods” means any and all goods to be provided by Keyweb to the Client in terms of this Agreement, including without limitation equipment, hardware, and third-party software.
1.18 “Good Industry Practice” means the exercise of that degree of skill, diligence, prudence, and foresight which would reasonably be expected from a skilled and experienced service provider providing similar services to those provided under this Agreement.
1.19 “Intellectual Property Rights” means patents, registered designs, trademarks (whether registered or otherwise), copyright, trade secret rights, database rights, design rights, service marks, and other intellectual property rights and rights to claim something as confidential information, including in other jurisdictions that grant similar rights.
1.20 “Malicious Code” means anything that contains any computer software routine or code intended to: 1.20.1 Allow unauthorized access or use of a computer system by any party, or 1.20.2 Disable, damage, erase, disrupt or impair the normal operation of a computer system, 1.20.3 And includes any backdoor, time bomb, Trojan horse, worm, drop-dead device, or computer virus.
1.21 “RICA” means the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2003.
1.22 “Services” generally means internet services and access but for each specific service offering, the meaning will be specified in more detail, as provided in the additional terms for each of the listed options.
1.23 “Service Order” means a goods, license, services, and/or work order agreed to in terms of this Agreement describing the specific Goods or Services to be provided by Keyweb to the Client.
1.24 “Service Terms” means a document describing the terms on which Keyweb will provide a particular Good or Service, as amended from time to time.
1.25 “General Terms” means this document.
1.26 “Software” means any computer program (whether source- or object code), as well as any database structure or content, artistic work, screen layout, cinematograph film, sound recording, preparatory material, user or technical documentation, or any other work created in connection therewith and any modifications, enhancements, or upgrades thereto.
1.27 “Supplier” means a supplier of goods and/or services to Keyweb.
1.28 “User/s” means the Client or any other person accessing any of the Services provided by Keyweb.
How the Agreement Works
2.1 The Goods and Services that Keyweb will provide to the Client will be described in Service Orders.
2.2 These General Terms apply to all Services.
2.3 More details of particular Goods or Services may be contained in Service Terms.
2.4 The Service Order(s), Service Terms, and this document together form the Agreement between Keyweb and the Client. If the Parties enter into a Service Level Agreement or agree to an annexure to any of these documents, these will also form part of the Agreement.
2.5 If there is any conflict between any of these documents, they will be interpreted in descending order of precedence as follows: General Terms (this document), Service Terms, Service Order, Acceptable Use Policy, and Service Level Agreement, unless otherwise expressly stated in writing.
Applications and Initiation
3.1 Keyweb will provide the Goods and Services to the Client as described in an Application or Service Order in terms of the Agreement.
3.2 Keyweb reserves the right to refuse to commence provision of Services based on the Client’s prior conduct.
3.3 An Application must be submitted via the Keyweb Website or ClientZone. Once an Application is accepted by Keyweb it becomes a Service Order.
3.4 Each Service Order (read with the other documents mentioned above) will be a separate contract between the Client and Keyweb (unless amended or renewed by another Service Order).
3.5 The terms of one Application or Service Order will not apply to another unless a Service Order amends or renews an existing Service Order or adds Goods or Services to an existing contract.
3.6 The Client consents to Keyweb carrying out a credit check on the Client at any applicable credit bureau, and may make the provision of the Goods or Services dependent on its satisfaction with the results. Keyweb may provide information on the Client’s payment record to a credit bureau.
3.7 If the Client is a juristic person, Keyweb may require one or more of its officers to stand surety for the Client’s obligations under this Agreement. Even if the Agreement has commenced, Keyweb may withhold providing the Services until the surety has been signed.
3.8 Depending upon the Service provided, Keyweb may be obliged under RICA to obtain certain information and documents from the Client, and Keyweb may withhold or suspend providing Services until the Client has provided the necessary information and/or documents to Keyweb.
3.9 If the Client has not complied with a requirement of this clause, Keyweb may delay providing the Goods or Services until the Client has complied. If the Client does not comply within a reasonable period, Keyweb may terminate this Agreement and will not be liable for any damage that the Client may suffer as a result.
3.10 Commencement of the Services is subject to a seven-day cooling-off period which will be interrupted if the Service in question is made available to the Client during this period.
Client’s Commitments
4.1 The Client confirms that all statements made to Keyweb are true and correct. Keyweb reserves the right to request proof of any facts or claims. The Client also commits to providing Keyweb with the necessary information required in the provision of the selected Services, and (where applicable) consent to the use or sharing of this information with third parties to comply with regulatory conditions (such as Domain Registration Listings) within the guidelines of applicable privacy legislation.
4.2 Keyweb reserves the right to, at any time, request verification of the identity of the Primary Account Holder. Failure to produce such verification could result in summary suspension or cancellation of the product(s) and Services.
4.3 The Client (or the Client’s agent) certifies that the Client is above the age of 18 years, has full contractual capacity, and (in the case of an agent) is duly authorized by the Client to contract on the Client’s behalf.
4.4 Keyweb’s website and attached systems, such as ClientZone, are designed to facilitate reasonable use of the Keyweb products and Services. Keyweb reserves the right to suspend or terminate users who are improperly using features of the systems to avoid billing, shaping, suspension, or any other system controls, or exploit bugs or limitations in the system design to effect avoidance of system controls or commit crimes. Keyweb reserves the right to deem an activity as “unreasonable exploitation of the system” and will take appropriate action based on the circumstances and severity of the incident(s).
4.5 The Service Order(s) and this Agreement, the Services, or the interpretation of the supporting documents shall be governed by the laws of the Republic of South Africa, and the courts of South Africa will decide any disputes.
4.6 If the Client or its staff engages in behavior that is a contravention of the Acceptable Use Policy or may be considered offensive to Keyweb or its staff, Keyweb reserves the right to suspend or terminate the Client’s Services, irrespective of the form and medium of this abuse.
4.7 In the event that any of the terms of this document are found to be invalid, unlawful, or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.
4.8 Keyweb reserves the right to remove any content hosted by a Client that it considers illegal or contrary to the AUP or for which it has received a takedown notice.
Terms Subject to Change
5.1 Keyweb may amend the General Terms and Service Terms at any time. The amended versions will be posted on the Keyweb Website, and Keyweb will, as soon as possible after posting the amendments, make reasonable efforts to advise the Client of them by email and via ClientZone. The Client also has a duty to keep itself informed of the latest version of the above documents by accessing the Keyweb Website regularly.
5.2 Keyweb must give at least one calendar month’s notice for the amendments, which will become effective at the beginning of the first calendar month after the notice period has expired.
5.3 If the Client objects to any amendment, it may terminate the Agreement, and the termination will become effective at the end of the normal notice period.
5.4 If Keyweb changes its Fees, the change must take place as described in this clause.
Interactions with Staff and Keyweb Brand
6.1 Clients will be held accountable for their conduct towards Keyweb staff and in the public domain with regard to allegations or malicious conduct directed towards Keyweb or its staff.
6.2 Abusive behavior, including (but not limited to) aggression, offensive language, or conduct, including threats or any type of intimidation on a forum or directed at Keyweb or its staff, will be deemed abusive and will not be tolerated. Such conduct may constitute an AUP violation, and Keyweb reserves the right to suspend or terminate Services to a Client in such cases.
6.3 Clients using public platforms to spread libel, false allegations, or unreasonably or maliciously diminish the reputation or public perception of the Keyweb brand may have their Services suspended or terminated, depending on the severity and circumstances of the incident(s), and may also be regarded as contrary to the AUP.
Availability of Services
7.1 Keyweb cannot guarantee the provision of the requested Service upon the receipt of an Application.
7.2 Provision of the Service is subject to Keyweb confirming that it is technically feasible to do so.
7.3 Applicants will be formally notified after receipt of an Application whether or not the Service can be provided.
Choice of Services and Products
8.1 Keyweb offers online application and signup for all products and Services only via ClientZone. The Client is solely responsible for ensuring that their choice of product or service conforms to their requirements or desired outcome. Keyweb will not be liable for compensation, costs, or damages resulting from incorrect selection of products or services, or resultant delays in rectifying such errors.
8.2 Sign-up for products and services is subject to the cooling-off period described in section 44 of the Electronic Communications and Transactions Act (“the ECT Act”).
8.3 Keyweb provides Services on the basis of information provided by the Client, and Keyweb offers no warranty as to the suitability of the Services beyond the requirements as expressed by the Client.
8.4 Keyweb reserves the right to stop offering particular Services if it deems it necessary. Keyweb will then either provide the service for the remainder of the time that has been paid for or refund the amount paid for that specific package.
Referral Programme
9.1 Clients may only use a referral program to refer other possible clients. Clients that try to refer themselves via other accounts, whether set up using spoofing methods or simply as duplicate referrals, will not receive any discounts.
9.2 Should a referred client decide to cancel its services within three months of signup, Keyweb reserves the right to reverse both the referrer’s and the referee’s credits.
Payment and Penalties
10.1 Keyweb only accepts Debit Order and Credit Card payments for month-to-month services and will only accept alternative payment under specific circumstances and only by prior arrangement at Keyweb’s discretion.
10.2 The Client’s monthly debit orders of the Fee will be submitted monthly in advance on or about the first Business Day of the month. This will apply to both Debit Order Payments and Credit Card Payments.
10.3 Keyweb will not accept any liability or responsibility for delays, suspensions, or impacts on Services due to the use of non-approved payment methods by Clients.
10.4 Unpaid Debit Orders, declined Credit Cards, or any other irregularity regarding payment which results in non-payment may result in immediate suspension of Services (which may not be limited to the particular Service in question). Keyweb retains the right to suspend any Services for non-payment and to withhold such Services until all arrears are settled in full on any and all products and Services.
10.5 Keyweb reserves its rights to change its prices at any time on reasonable notice, which will not be less than 30 days, as per the minimum term of a month-to-month agreement.
10.6 Keyweb may charge an Admin Fee for failed or returned payments, regardless of the method of payment or the reason for non-payment. Such Admin Fees are payable immediately and in conjunction with the outstanding fees that resulted in non-payment. Admin Fees will be calculated on a sliding scale based on the number of incidents of non-payment on the Client’s payment record. Non-payment of Admin Fees will be considered non-payment and will be subject to the same terms. Once levied, Admin Fees are not recoverable or reversible, regardless of whether payment is made within the prescribed period.
10.7 If the Client’s Services are suspended or terminated for any reason, including non-payment, Keyweb may charge a Reconnection Fee for subsequent reactivation of services. Reconnection Fees are payable in full before any services can be reactivated, once suspended. Keyweb may charge multiple reconnections Fees where multiple products are affected, and may charge “escalating” penalties for repeated non-payment offenses. Any prior leniency shown in this regard will not prejudice Keyweb’s right to enforce such penalties in full at any time (within their discretion).
10.8 Reconnection of Services may be subject to a waiting period of up to 72 hours, at Keyweb’s discretion, regardless of when payment is received or cleared. Reconnection is subject to a reconnection fee as described in ClientZone.
10.9 In cases of suspension of Services due to non-payment, Keyweb reserves the right to levy both Reconnection Fees and Admin Fees. Any and all penalty fees must be settled in full, prior to reconnection of affected services.
10.10 Both Admin and Reconnection fees will not exceed R400 (charged on a sliding scale based on the number of incidents of non-payment), and this amount is based on (but not limited to) a reasonable estimation of accumulated administrative costs (such as labor), bank penalties, and resubmission charges levied by payment carriers.
10.11 In the case of billing disputes, the onus is upon the Client to raise such disputes in good time to prevent the interruption of services while the billing is in dispute. Reparations will be made to Clients with successful disputes by means of an account credit or refund, at Keyweb’s discretion.
10.12 Keyweb reserves the right to terminate services where a Client has shown repeated disregard for payment terms and consistently fails to make regular scheduled payments on time and using approved payment methods. The conditions of termination will be based on guidelines determined at Keyweb’s discretion and may vary. The means and terms of termination will be determined at Keyweb’s discretion. Notice of termination will be provided to the best of Keyweb’s ability, but Keyweb will not be held liable for claims or requests for further provision of services once a Client’s services have been terminated due to non-payment.
10.13 Unless otherwise agreed: 10.13.1 Billing will commence on the date that Service provision commences. Partial months will be charged pro rata. 10.13.2 Services are billed in advance, and all invoices must be paid by the Client in advance. 10.13.3 Any Services invoiced in arrears are payable on presentation of the invoice. 10.13.4 All Fees and other amounts payable are quoted exclusive of VAT.
10.14 Interest will be charged on any amount that remains unpaid by the Client beyond the due date of payment: 10.14.1 The interest rate will be 2% (two percent) above the prime overdraft rate (percent, per annum), up to a maximum of 2% per month. 10.14.2 The prime overdraft rate will be as charged by Keyweb’s bankers at the time, which will be evidenced by a certificate issued by any manager of that bank, whose authority it shall not be necessary to prove. 10.14.3 The interest will be calculated from the due date of payment to the date of actual payment, both days inclusive, and will be compounded monthly in arrears. The Client agrees and undertakes to pay the interest.
Debit Order Authorization
11.1 By accepting these terms, the Client hereby authorizes Keyweb to debit their nominated bank account or credit card any variable amount pertaining to the service or products they have selected on sign-up for a calculated pro-rata and thereafter at the beginning of each month (or on signup entirely for purchase of non-service products). This sum is the amount for settlement of the monthly amount due by the Client in respect of services or products.
11.2 The Client authorizes Keyweb’s nominated agent to debit their bank account or credit card on Keyweb’s behalf (the “authorized party”). The debit authority will remain in force until such services or products are canceled, subject to the condition that the Client agrees that debits related to cancellation notice periods will be honored before the expiration of the debit authority.
11.3 The Client agrees that the authorized party may freely cede, delegate, or assign any of its rights or obligations in terms of this debit order instruction without consent from the Client, and that the Client may not cede, delegate or assign any of their rights and obligations in terms of this debit order instruction to any third party without the prior written consent of the authorized party.
Term and Termination
12.1 Keyweb operates Month-to-Month contracts. Either the Client or Keyweb may terminate the agreement, or a particular Service, by giving one calendar month’s notice to the other. For example, if notice is given on the 15th of January, termination will take effect on the 1st of March. Particular Service Terms may allow for shorter notice periods.
12.2 The Client must give notice of termination to Keyweb via ClientZone. Cancellation of any Service is the Client’s responsibility, and all tools to effect such cancellation are provided in ClientZone. The Client is responsible for ensuring that such cancellation of service is actioned with due attention to terms of cancellation, as well as cancellation conditions that require the Client to specifically indicate a required process. Should the Client incorrectly complete the cancellation process, Keyweb will not be liable for any additional costs or compensation due to the error.
12.3 Either party may terminate this Agreement and any service provision where there is a breach of this Agreement by the other which has not been remedied within seven (7) days of receipt of written notice to do so.
12.4 The Client acknowledges that Keyweb may terminate this Agreement by written notice, including email, and without liability in the event of the termination of its agreement with an upstream licensee relevant to the provision of any connectivity Service.
12.5 Keyweb reserves the right to deactivate or terminate selected Free Products, such as Fax2Email, should they not be used within a prescribed period or at Keyweb’s sole discretion. Such termination will take place automatically, as per product specifications, and may occur without prior warning. Keyweb accepts no liability should such termination take place, and no warranty is made regarding the availability of said products in the future. For example, should a Fax2Email be deleted if not used within 90 days, Keyweb makes no warranty that the number can be made available again, and accepts no liability for any consequences resulting from the deletion of the product. Keyweb reserves the right to terminate products provided as Free products where a breach has occurred (such as non-payment) in relation to other products, whether or not such breach has a direct or indirect bearing on the Free product service provision.
Transferability
13.1 Should Keyweb agree to the acquisition or transfer of any or all of its services to another company, such services and services agreements will be transferred to the acquiring entity. Clients affected will be notified of such changes and any potential impact on their service agreement within the minimum term (30 days) of a month-to-month agreement.
Client Information and Privacy
14.1 Clients signing up for services as a Primary Contact are considered “the client,” and no other parties will be permitted access or authority to the Client Account, even if they are a 3rd party recipient or affiliate of the “client.”
14.2 Keyweb will observe all privacy of information best practices, in accordance with the applicable laws of South Africa, including the Protection of Personal Information Act (POPI) of 2013.
14.3 The Client consents to Keyweb processing Personal Information transmitted to the Keyweb System in a way that is consistent with the Service being provided. Where the Client’s use of a Service leads to the transmission of Personal Information to or from the Republic of South Africa, the Client acknowledges that it has a duty to comply with any relevant statutory provisions dealing with data privacy either in the Republic of South Africa or in any foreign country to which the Personal Information is transmitted. The Client warrants that it has obtained the consent of any third party for the use of that party’s Personal Information in this way, or otherwise that such processing is lawful, and indemnifies Keyweb from any claim brought by such a third party as a result of its failure to do so.
14.4 Keyweb may retain backups as a matter of course for up to one year after termination, and the Client consents to such retention. However, Keyweb gives no warranty in respect of the effectiveness of such backups (if any).
Security
15.1 Keyweb will implement measures in line with Good Industry Practice to ensure the security of the Keyweb System and the physical security of Keyweb’s premises, but gives no warranty that breaches of security will not take place.
15.2 If the Client discovers a security violation or thinks that a security violation is imminent, it must immediately notify Keyweb in an appropriate way that does not further compromise security concerns.
15.3 If the Client suffers damage as a result of loss or corruption of Client Data through a security violation, it will be liable for the damage if the violation was the Client’s fault.
15.4 The Client must not do anything that may prejudice the security of the Keyweb System and must take all reasonable measures necessary to ensure that: 15.4.1 No unlawful access is gained to Keyweb’s premises, the Keyweb System, or the Client’s own system; 15.4.2 No Malicious Code is introduced into the Keyweb System; and 15.4.3 The Client Data is safeguarded.
15.5 If a security violation occurs, or Keyweb is of the view that a security violation is imminent, Keyweb may take whatever steps it considers necessary to maintain the proper functioning of the Keyweb System including without limitation: 15.5.1 Changing the Client’s access codes and passwords (or those of any user of the Keyweb System), and 15.5.2 Preventing access to the Keyweb System.
15.6 Keyweb takes reasonable measures to provide disaster recovery but does not warrant that recovery will be successful or that it will be completed within any time limit.
15.7 The Client must give its full cooperation to Keyweb in any investigation that may be carried out by Keyweb regarding a security violation.
15.8 If the Client is providing any service to third parties that makes use of the Keyweb System, the Client must contractually bind those third parties to equivalent terms regarding security as are set out in this clause 15.
15.9 Keyweb may, on prior written notice to the Client, inspect the Client’s installation and Client Equipment located on Keyweb’s premises to ensure compliance with the building regulations and restrictions agreed between the parties.
Suspension or Termination of Service
16.1 Keyweb may, subject to this Agreement or Acceptable Use Policy, suspend or terminate services of a Client in its absolute discretion by providing email notice if: 16.1.1 The Client commits a serious or repeated breach of the Agreement or the Client engages in any conduct which in Keyweb’s opinion would have a negative impact on Keyweb, other clients, or Keyweb’s staff, or is detrimental to the welfare, good order, or character of Keyweb; or 16.1.2 Any part of the Client’s Fees are not paid in full when due; or 16.1.3 The information the Client supplied to Keyweb is found to be incorrect or false; or 16.1.4 Keyweb reasonably thinks that the Client’s use of the Services may result in the commission of a crime or is otherwise unlawful.
16.2 Keyweb reserves the right to effect such suspension or termination without notice, depending on the severity of the breach, but will undertake to inform Clients where possible. Upon such suspension or termination, such Clients: 16.2.1 Will not be eligible for reimbursement/compensation unless at Keyweb’s discretion. 16.2.2 Will not be eligible for payment under the Double Money Back Guarantee or similar promotion. 16.2.3 May be further barred from signing up for any services with Keyweb in the future. 16.2.4 May be reported to governing bodies, such as ISPA, for listing purposes. 16.2.5 May be listed with applicable authorities and credit bureaus.
16.3 The period of suspension will be that which is reasonable under the particular circumstances that gave rise to the suspension.
Limitation of Liability and Indemnity
17.1 KEYWEB WILL NOT BE LIABLE TO THE CLIENT OR ANY THIRD PARTY IN RESPECT OF ANY AND ALL DAMAGES, LOSS, CLAIMS OR COSTS, OF WHATEVER NATURE AND INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES, SUFFERED BY THE CLIENT OR THIRD PARTY, HOWSOEVER ARISING, AND KEYWEB WILL MOREOVER NOT BE LIABLE WHETHER THE LOSS WAS THE RESULT OF THE ACT OR OMISSION OF A KEYWEB EMPLOYEE, VICARIOUS OR STRICT LIABILITY.
17.2 IN THE EVENT THAT KEYWEB IS NONETHELESS HELD LIABLE, THE QUANTUM OF KEYWEB’S LIABILITY WILL NOT EXCEED THE MONTHLY OR PRO-RATA FEES DUE FOR THE SERVICE THAT OCCASIONED THE LOSS, IN THE PRECEDING THREE (3) MONTHS, REGARDLESS OF WHETHER THE CLAIM ARISES OUT OF NEGLIGENCE ON THE PART OF KEYWEB OR ANY OTHER CAUSE.
17.3 USE OF THE SERVICES INDICATES THAT THE CLIENT INDEMNIFIES AND HOLDS HARMLESS KEYWEB IN RESPECT OF ANY DAMAGES, LOSS OR COSTS OR CLAIMS INSTITUTED AGAINST KEYWEB ARISING FROM ANY APPLICATION OR SUBSCRIPTION TO OR USE OF ANY SERVICE OR BREACH OF THE TERMS AND CONDITIONS APPLICABLE TO IT.
17.4 These limitations on liability and indemnities apply to the benefit of Keyweb and Keyweb’s Affiliates, directors, officers, employees, contractors, agents, and other representatives, as well as any third parties whose networks are connected to the Keyweb System.
17.5 Nothing contained in this clause 17 will limit the Client’s liability in respect of charges incurred for ongoing Services.
17.6 If the Consumer Protection Act 68 of 2008 is applicable to this Agreement, and any provision of this clause 17 is found by a court or tribunal with jurisdiction over Keyweb to be unfair, unreasonable, or unjust, then that provision (whether it be a word, phrase, or sub-clause) will be severed, and the remainder of this clause 17 will have full force and effect.
17.7 In the case of ambiguity, this clause 17 will take precedence over any expression of the Parties’ intention, whether express or implied, that may be contained elsewhere in this Agreement.
Notices
18.1 All requests by the Client for the provisioning, modification, or termination of Services, and for modification of contact and other personal information must be made via ClientZone, and Keyweb reserves the right to ignore any such request made in any other manner.
18.2 The Parties choose their addresses where they will accept service of any notices/documents for all purposes (apart from as described in clause 19.1) arising from this Agreement (domicilium citandi et executandi): 18.2.1 In the case of Keyweb,
- Cape Town,
- 7530,
- South Africa, and 18.2.2 In the case of the Client, the addresses set out in the most recent Service Order agreed between the Parties.
18.3 Either Party may vary its given postal address or other contact details by notifying the other Party in writing.
18.4 Any notice given in terms of this Agreement must be in writing, and any notice given by any Party to another (“the addressee”) which: 18.4.1 Is delivered by hand will be deemed to have been received by the addressee on the date of delivery; or 18.4.2 If sent by fax during Business Hours, upon production of a satisfactory transmission report by the fax machine which sent the fax, and if outside such Business Hours then at the beginning of the next Business Day; or 18.4.3 Is transmitted by email will be deemed to have been received upon confirmation of receipt (not automated receipt) thereof by the addressee; or 18.4.4 Is posted by pre-paid registered post from an address within the Republic of South Africa to the addressee at its chosen postal will be deemed to have been received by the addressee on the 7th (seventh) day after the date of posting.
18.5 Despite the above: 18.5.1 Any notice that Keyweb sends by email to an email account hosted on the Keyweb System by the Client will be deemed to have been received by the Client on the date of transmission; and 18.5.2 If a written notice or communication is actually received by one of the Parties from the other, this will be adequate written notice or communication to that Party.
Interpretation & General
19.1 Whole Agreement. This Agreement is the whole of the agreement between the parties, and no document or statement not mentioned above will form part of it. Only a written variation, waiver, or cancellation agreed to by both parties will be of any effect.
19.2 Applicable Law & Jurisdiction. The law of the Republic of South Africa will apply to this Agreement, its interpretation, and any matter or litigation relating to or arising from it, and the parties consent to the jurisdiction of the courts of the Republic of South Africa in this regard.
19.3 Survival. For the avoidance of doubt, any provision of this Agreement that anticipates any right or duty extending beyond the termination or expiry of this Agreement will survive the termination or expiry of this Agreement and continue in full force and effect.
19.4 No Indulgence. If one party chooses not to enforce any part of this Agreement, that does not mean that the party cannot enforce that part at a later time. If any part of the Agreement is found to be unenforceable, the rest will still be enforceable.
19.5 Representatives. The signatories hereto acting in representative capacities warrant that they are authorized to act in such capacities and accept personal liability under this Agreement should they prove not to be so authorized.
19.6 Reading Down. If a provision of this Agreement is reasonably capable of an interpretation that would make that provision valid and enforceable and an alternative interpretation that would make it void, illegal, invalid, or otherwise unenforceable, then that provision shall be interpreted, so far as is possible, to be limited and read down to the extent necessary to make it valid and enforceable.
19.7 Severance. In the event that any part of this Agreement is found to be partially or fully unenforceable because it does not comply with any law, or for any other reason, this will not affect the application or enforceability of the remainder of this Agreement.
Designs – Once Off and Monthly
All designs remain the property of Keyweb Pty Ltd. We reserve the right to disable all designs until the account is fully paid or the account is up to date. If by any means a client uses a backdoor to reactivate the site, we have the full right to disable all accounts of the client until further notice.
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using Keyweb Pty Ltd services.
Data Backup and Loss Terms and Conditions
21.1 Acceptance of Terms Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
21.2 Provision of Services Keyweb Pty Ltd (herein referred to as “We”, “Us”, “Our”) agrees to provide services to the customer (herein referred to as “You”, “Your”, “User”) subject to the following terms and conditions. The services provided may include but are not limited to data backup and recovery, cloud storage, and other related services.
21.3 Data Backup and Loss 21.3.1 While we strive to provide reliable and efficient data backup services, you acknowledge and agree that you bear sole responsibility for adequate security, protection, and backup of your data. We strongly encourage you to back up your data regularly and have a contingency plan in place. 21.3.2 In the course of providing the Service, we will not be liable for any inadvertent loss or corruption of data stored on our servers or backup systems. This includes loss or corruption of data resulting from delays, non-deliveries, misdeliveries, service interruptions, or for the inadvertent loss or corruption of data transmitted or received due to acts of God or any other cause. 21.3.3 We will make reasonable efforts to protect and back up data for you regularly, but we offer no guarantees of any kind regarding the loss of data.
21.4 Disclaimer of Warranties The services provided by us are provided on an “as is” and “as available” basis, and your use of the services is at your own risk. We expressly disclaim, and you waive, all warranties of any kind, whether express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
21.5 Limitation of Liability In no event will we, our officers, employees, or agents be liable for any direct, indirect, incidental, special, punitive, or consequential damages of any kind arising from your use of our services or any content provided therein.
21.6 Indemnification You agree to indemnify and hold us, our officers, employees, and agents harmless from any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorney fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) use of our Services.
Email Delivery and Liability
22.1 No Guarantee of Email Delivery We strive to ensure that all emails sent through our services are delivered promptly and accurately. However, we do not guarantee the successful delivery of any email. Factors beyond our control, including but not limited to recipient server issues, spam filters, incorrect email addresses, and network problems, may result in delayed, undelivered, or bounced emails.
22.2 Limitation of Liability for Email Issues We shall not be held liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, goodwill, use, data, or other intangible losses resulting from delays, non-delivery, misdelivery, or unauthorized interception of any email transmitted through our services.
22.3 User Responsibility You are responsible for ensuring that the recipient’s email address is correct and that the content complies with all applicable laws and regulations. It is also your responsibility to verify the successful delivery of important or time-sensitive emails and to implement appropriate backup and contingency plans to address potential email delivery failures.
22.4 Third-Party Services Our services may integrate with third-party email providers or rely on third-party networks for email transmission. We are not responsible for the performance, reliability, or security of these third-party services and disclaim all liability arising from their actions or inactions.
22.5 Maintenance and Downtime We may perform routine maintenance or emergency repairs that could temporarily affect email delivery services. We will make reasonable efforts to notify you of such interruptions in advance but are not liable for any losses or damages resulting from service downtime.
22.6 Indemnification You agree to indemnify and hold us, our officers, employees, and agents harmless from any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorney fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) use of our Services.
Social Media Terms and Conditions
Quick Social Media Q&A
23.1 Closing Your Account You must provide Keyweb Pty Limited with 30 days’ notice before canceling your subscription. Account closure is subject to:
- Resolving any outstanding issues.
- Paying any outstanding fees or amounts owing on the account.
23.2 Can I Cancel My Subscription? Yes, you can cancel your Keyweb Social Media Management and Marketing subscription plan with 30 days’ notice. However, if you cancel within this period, charges for the selected plan will still apply. All monitored social media profiles and activities will be saved for when you renew your subscription in the future.
23.3 Agreement Keyweb Pty Limited agrees to provide social media services aimed at enhancing the Client’s online presence. The Client agrees to compensate Keyweb Pty Limited for these services by paying a monthly fee, due on the first day of each month. This agreement is binding for an initial period of 30 days and will automatically renew every 30 days unless either party chooses to terminate it.
23.4 Duration of Services Keyweb Pty Limited will provide services for an initial period of 30 days. During the first 30 days, Keyweb Pty Limited will establish the Client’s presence on the agreed-upon platforms and determine the most effective strategies. After this period, Keyweb Pty Limited will focus on maintaining and growing the Client’s social media presence.
23.5 Services Provided Keyweb Pty Limited will establish the Client’s presence on two (2) of the following platforms: a) Facebook, b) Instagram. The Client and Keyweb Pty Limited will decide which platforms to focus on for optimal results. Keyweb Pty Limited will meet the following quotas: a) Two (2) posts per week on each platform (Facebook and Instagram). Any additional services provided will be at the discretion of Keyweb Pty Limited and may incur additional charges if agreed upon by the Client.
23.6 Commitment & Compensation The Client agrees to pay a monthly fee for the management and optimization of their social media presence. The fee will vary based on the chosen package. Payment is due at the beginning of each subscription period and will be accepted via Debit Order unless otherwise agreed. Late payments will incur a R110 fee for the first 48 hours of delinquency, with an additional R50 per day thereafter. Accounts delinquent for 21 days will be forwarded to collections, and services will be suspended until payment is received. Upon receipt of full payment, services will resume. If services are suspended, a prorated fee may apply.
23.7 Account Access & Authorization The Client authorizes Keyweb Pty Limited to manage their social media accounts, including but not limited to posting updates, comments, and responses on their behalf. The Client will provide URLs, usernames, and passwords for all relevant accounts, which Keyweb Pty Limited will hold in confidence and not share or sell under any circumstances.
23.8 Rights to Created Content The Client retains all rights to content created by Keyweb Pty Limited during the subscription period. However, the Client may not distribute this content for profit without written consent from Keyweb Pty Limited. Keyweb Pty Limited retains the right to use the content for showcasing their work or for instructional purposes.
23.9 Access to Client Information Keyweb Pty Limited may request financial and customer information from the Client to assess ROI. All information will be stored securely and will not be shared or sold to third parties.
23.10 Referrals Client satisfaction is crucial to Keyweb Pty Limited. If the Client is not fully satisfied with the services provided, they agree to address their concerns with Keyweb Pty Limited before discussing them with others.
23.11 Liability Waiver The Client acknowledges that building a social media presence can have unforeseen consequences. The Client agrees not to hold Keyweb Pty Limited liable for any reputational damage or other liabilities arising from their actions on the Client’s behalf. If the Client disagrees with any actions taken, they must notify Keyweb Pty Limited in writing. Keyweb Pty Limited will then post a retraction and apology within 24 hours across all affected platforms.
23.12 Guarantees Keyweb Pty Limited does not guarantee specific results from social media management. While we strive for the best possible outcomes, results can vary based on numerous factors beyond our control. Keyweb Pty Limited guarantees to provide prompt and professional service to address any questions or challenges the Client may have.
23.13 Cancellation Policy The Client may terminate the subscription with written notice at any time, but if canceled within the initial 30-day period, the Client is liable for the full 30-day fee. Refunds are not provided for cancellations made within the 30-day period.
Modification of Terms
We reserve the right to amend these Terms at any time. Your continued use of the Services following the posting of changes to the Terms will be taken as your acceptance of the revised Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Keyweb Pty Ltd is based, without regard to its conflict of law provisions.
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using Keyweb Pty Ltd services.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.